PRIVACY POLICY
Last Updated: September 17, 2026
1. Introduction
Thermacore Insulation Inc. (“Thermacore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Thermacore collects, uses, discloses, and protects information when you visit our website, submit a contact or estimate request, schedule an appointment, communicate with us, or otherwise interact with our services.
By using our website or submitting information to Thermacore, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Thermacore, we may collect information such as:
Name
Email address
Phone number
Property address or service address
Information about your insulation or property needs
Appointment and scheduling information
Information submitted through contact, inspection, estimate, or booking forms
Communications and correspondence with Thermacore
Service-related information
Payment or transaction information when applicable
IP address
Browser type and device information
Website usage information
Cookies and similar tracking information
We generally collect information directly from you when you voluntarily provide it through our website, telephone, email, booking system, contact forms, or other communication methods.
3. How We Use Your Information
Thermacore may use collected information for purposes including:
Responding to inquiries and requests
Providing insulation and related services
Scheduling inspections, estimates, appointments, and service visits
Preparing estimates and proposals
Communicating with customers regarding requested services
Providing appointment confirmations and reminders
Sending service-related SMS messages to users who have expressly opted in
Processing payments when applicable
Managing customer relationships and service records
Improving our website, services, and customer experience
Understanding website traffic and usage
Preventing fraud, misuse, or unauthorized activity
Protecting the security of our website and systems
Complying with applicable legal and regulatory requirements
4. SMS Opt-In & Mobile Communications
If Thermacore offers SMS communications and you voluntarily provide your mobile phone number and explicitly opt in to receive text messages, we may use your phone number to send service-related SMS or MMS communications.
These communications may include:
Appointment confirmations
Appointment reminders
Scheduling updates
Responses to customer inquiries
Estimate or project communications
Service updates
Other communications related to services you have requested
Message frequency may vary depending on your interactions with Thermacore.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any text message received from Thermacore.
After opting out, you may receive a confirmation message. You will not receive additional SMS messages unless you subsequently provide consent to receive them.
Help
You may reply HELP to an SMS message for assistance or contact Thermacore using the information provided at the bottom of this Privacy Policy.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
SMS Information Sharing
Thermacore does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for their own marketing or promotional purposes.
Mobile phone numbers and SMS consent information may be shared with service providers, messaging platforms, aggregators, carriers, or other vendors only as reasonably necessary to provide and operate SMS communications.
Consent to receive SMS communications is not a condition of purchasing goods or services.
5. How We Share Information
Thermacore does not sell or rent personal information.
We may share information when reasonably necessary with:
Service providers that assist with website hosting, booking, communications, payment processing, analytics, or business operations
SMS and messaging service providers and telecommunications carriers for message delivery
Professional advisors or contractors when necessary to provide services or operate the business
Government agencies, law enforcement, courts, or other authorities when required by applicable law
Other parties when necessary to protect the rights, safety, property, or security of Thermacore, our customers, or others
Third-party service providers may have their own privacy policies governing how they handle information.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand how visitors use the website, improve performance, and enhance user experience.
These technologies may collect information such as:
Pages visited
Approximate browsing activity
Browser and device information
Referring websites
IP address or similar technical information
Website interaction data
You may be able to disable or manage cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.
7. Analytics and Website Performance
Thermacore may use third-party analytics and website performance services to understand website traffic, visitor behavior, and the effectiveness of our website.
These services may collect technical information about your device, browser, and interactions with our website.
Third-party analytics providers may process information according to their own privacy policies and terms.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, scheduling platforms, payment services, maps, social media platforms, or other external services.
Thermacore does not control these third-party websites or services and is not responsible for their privacy practices, security, content, or policies.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
9. Data Security
Thermacore uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, Thermacore cannot guarantee absolute security of information transmitted to or stored by us.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and service records, respond to inquiries, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type and purpose of the information.
11. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information.
These rights may include requesting:
Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain personal information
Information about how your personal information is collected or used
Other rights provided by applicable privacy laws
To make a privacy-related request, please contact Thermacore using the contact information below.
We may need to verify your identity before completing certain requests. We will respond to valid requests in accordance with applicable law.
12. Children’s Privacy
Our website and services are intended for adults and property owners or representatives seeking insulation and related services.
Thermacore does not knowingly collect personal information from children under the age of 13 through our website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
13. California Privacy
Thermacore serves customers in California and recognizes that California residents may have additional privacy rights under applicable California privacy laws.
Where applicable, California residents may have rights concerning access to, correction of, deletion of, or information about the collection and use of their personal information.
Thermacore does not sell personal information for monetary consideration or share personal information for cross-context behavioral advertising purposes as those terms may be defined under applicable California law.
If you have a privacy request or question regarding your California privacy rights, please contact us using the information below.
14. Changes to This Privacy Policy
Thermacore may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
15. Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Thermacore Insulation Inc.
2222 Pacific Ave Unit 2
Stockton, CA 95204
United States
Phone: +1 209-800-1800
Email: Thermacoreinsulationinc@gmail.com
Website: Thermacoreinsulatio.com
Business Hours:
Monday–Saturday: 8:00 AM–6:00 PM PST